CISU's complaint mechanism

On this page, you can submit complaints, report suspicions of abuse and corruption, and whistleblow on matters related to CISU, grant recipients, or member organizations' conduct.

CISU’s complaint system is divided into three categories:

  1. Grant complaints (K1): Complaints about processing in CISU’s grant assessment system

  2. Internal complaints (K2): Complaints about internal matters within CISU, including staff, management, and board members

  3. External complaints (K3): Complaints about grant holders and partners in relation to CISU-funded activities

 

Before you file a complaint

Familiarize yourself with CISU's Code of Conduct for a detailed overview of complaint types, procedures and processes. 

How to file a complaint

Before submitting a complaint, you should be aware of which type of complaint you wish to submit. The complaint must address a number of detailed questions depending on the type of complaint. Complaints that do not answer these questions will be rejected. 

You can file the complaint through:

Before submitting a complaint, it is always possible to contact a CISU staff member, a member of management, or a board member by phone or in person to obtain guidance on a specific situation. Such an inquiry is not considered an official complaint until it has been submitted in writing.

Please be aware that CISU must be able to ask follow-up questions. If you wish to remain anonymous, you can create an anonymous e-mail address, e.g. complaint@gmail.com and insert this in the form below. The complaint will only be assessed if an e-mail address has been provided.

Please note, that the complaint submitted is assessed confidentially, but for technical reasons it may be available to CISU's webmaster.

If the case is of a nature, that it must be inaccessible to the webmaster and other technicians, you should only write contact details in the form. The complaints registrar will then contact you directly.

Attention: Complaint or report?

In CISU, we handle two types of inquiries regarding grants and the organisations/people involved in CISU-funded projects:

  • Reports: Must be used by grant holders who discover irregularities in/with their own project/partners

  • Complaints: Must be used to complain about behavior related to CISU, grant holders or other member organisations. 


This page addresses complaints. If you are a grant holder with irregularities in your own project, please go the page of reporting irregularities. 

Report irregularities here

Form to submit your complaint

Submit a complaint

The complaint must address the following: 1. A clear statement of which formal rule is alleged to have been breached 2. A description of how the error affects the case 3. A statement of what the complaint seeks to achieve
The complaint must address the following: 1. What is the complaint about? a. Breach of safeguarding principles – if so, which; harassment, exploitation, abuse, etc.? b. Who is the complaint about; staff, management representative, board member, etc.? c. Describe the situation, including place, time, and actions 2. A statement of what the complaint seeks to achieve
The complaint must address the following: 1) What is the complaint about? a. Breach of safeguarding principles – if yes, which; harassment, exploitation, abuse, etc. b. Breach of anti-corruption, legal, or ethical principles – if yes, which; misuse of funds, law violations, etc. c. Who is the complaint about; recipient/partner board, management, staff, etc.? d. Describe the situation with place, time, and actions. 2) A statement of what the complaint seeks to achieve

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